shaping products from conception to perfection
As a Mixed-Methods UX Researcher with 9+ years of experience, I lead research programs that scale across complex environments like compliance risk, consumer privacy, and advertising monetization. I am passionate about identifying product adoption levers—specifically, the relationship between high-quality UX and high-quality AI outputs. Additionally, I specialize in democratizing research. I strive to make insights widely accessible and to safely decentralize how data is collected.
Below are examples of work from 2015-2017, for current examples of my work please reach out via email.
ROTC meets UCD
User-centered design & research
Ethnography and iterative feedback throughout the research and design phases influenced a wearable solution for ROTC cadets performing ground movements at night.
WonderWoof + UX
User Experience Research
Exploratory research and usability testing identified key opportunities to soothe in-app frustrations for dog owners and customers wanting to keep their pups healthy.
Para-Transit & Service Design
Ethnographic Research & Usability Testing
Contextual interviews and site-visits informed customer journey maps and solutions for public transportation riders with physical disabilities.
Start-up finds Shipping Solution
Product Management
Mounting manufacturing costs, over stocked inventory, and repeated customer abandonment during the sales process spurred Viking Furniture to find a palatable shipping compromise.