https://www.rachel-leroy.com/info daily 1.0 2017-02-24 https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1484508693696-27LS5CP84FQGMWUC7XMS/image-asset.jpeg Home https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1484523375830-A4ZFF2LA8GWZ7EWCA4T0/image-asset.jpeg Home https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1484523067227-4Z957DJ1LGQ2UBZH5U88/image-asset.jpeg Home https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1484508634998-06SYEYASXE50OMRDOM5K/image-asset.jpeg Home https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1484517132689-J4I6OQJE5M6CZ9LP5122/DSC_7990.JPG Home https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1484517506071-6JXR9ILPFTK3GBVE5Z7O/IMG_20140926_081215.jpg Home https://www.rachel-leroy.com/rotc-ucd daily 0.75 2017-01-16 https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483898926494-0EE93KJB3SU0L4Z77D3P/image-asset.jpeg ROTC + UCD https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483900612481-2Y8G50BMQ05V2Q165UNF/image-asset.png ROTC + UCD https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483900070336-XJ9ZD2FXT2VT2JX2GV7V/thumb_IMG_4822_1024.jpg ROTC + UCD https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483896926736-GR4OY9NW6FT7H2U0H73N/image-asset.jpeg ROTC + UCD https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483899383854-KVO0I40RIOKJ9AT5E524/image-asset.jpeg ROTC + UCD https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483901209079-AD9324RW6XYZUMKG2Y9N/image-asset.jpeg ROTC + UCD https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483897641494-2EJNLBWJL6276UGC6T18/image-asset.jpeg ROTC + UCD https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483898276781-LXW397WASJHV86WPH8E8/image-asset.jpeg ROTC + UCD https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483899030117-ZUSCJ3PE0YM0BKKTMJPQ/image-asset.jpeg ROTC + UCD https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483899156955-0QYCA76ZKFQFB7RD64ND/image-asset.jpeg ROTC + UCD https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483899320521-GWF1SHHLM0A1VDG56IN8/image-asset.jpeg ROTC + UCD https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483903825088-EFCS5SONU4KM3V8N1HBC/interview.jpg ROTC + UCD https://www.rachel-leroy.com/wonderwoof daily 0.75 2017-01-15 https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483922953581-T2U4SL0VIXYGO1AK9RF4/image-asset.png WonderWoof Cognitive Walkthrough Instructions https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483921801256-HNDV54U8CPHKNZHRWC7B/image-asset.png WonderWoof Technical Recommendations based on Quantitative Data https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483921321180-VPEISNMOBXSQMZBIQSYB/image-asset.jpeg WonderWoof Affinity Map of the Cognitive Walkthroughs https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483921359462-0LJU7K5T7C6TD5Z9KNTO/image-asset.png WonderWoof Recommendations following the study to inform Brainstorming https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483921651064-5LUKX6IV982B1CWQ9UOH/Screen+Shot+2016-12-20+at+12.20.03+PM.png WonderWoof Zendesk Portal - Customer Service Agent GUI https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483922850993-20N765Y9OMPMTKGATPJF/image-asset.png WonderWoof Cognitive Walkthrough in Progress https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483922339595-2UB6C82HEQ1O6BIE0P0H/image-asset.jpeg WonderWoof https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483922304898-5S7U84YKJ0DURYEBAZ5M/image-asset.jpeg WonderWoof https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1484517961703-7R2YKGPFHHQC60OJYO1N/IMG_6349.jpg WonderWoof https://www.rachel-leroy.com/about daily 0.75 2018-01-23 https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1483924904405-BQZM5OH5OLLDZ61OB9UD/image-asset.jpeg About https://www.rachel-leroy.com/viking-furniture daily 0.75 2017-01-15 https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1484521961844-U0PVVYY70FKLLAA22L9O/image-asset.jpeg Viking Furniture https://www.rachel-leroy.com/marta-mobility daily 0.75 2017-02-22 https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487690319642-B8UGS6PXIL3XLGOXSLXH/image-asset.jpeg MARTA Mobility (copy) https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487559206601-5BKLJA1FKJONO1X44CBK/IMG_5369.jpg MARTA Mobility (copy) - Stakeholder Map Brainstorming Whiteboard Post-It map of stakeholder in MARTA Mobility as well as transit options across the city in general https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487559222578-XFB5SF2O331ORHFY9BFM/pic2.png MARTA Mobility (copy) - Inside MARTA Mobility Vehicle service area for the MARTA Mobility fleet of vans and buses. https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487559223113-ZFFN06TQLFU5YPXQHGXG/Picture1.png MARTA Mobility (copy) - MARTA Mobility Training Classroom Inside MARTA Mobility's mechanic and driver training classroom. https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487559207369-C3IFU5101VVR3FCS9LKK/IMG_5443.jpg MARTA Mobility (copy) - Driver Dashboard Dashboard for MARTA Mobility drivers - includes a virtual log that logs mileage, fuel consumption, route, ride times, etc. Also, paper based version for double-checking the electronic system. https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487559210418-6UFT7CETA7H86F9CJGF5/IMG_5469.jpg MARTA Mobility (copy) - MARTA Mobility Passenger A long-time MARTA Mobility customer, boarding the van at 6:15 AM for her 1.5 hour ride to work. She works in the para-transit department for the VA, but chooses to take MARTA Mobility. https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487602058789-T279PAZLLX3HR1UPJ2RC/Stakeholder+%26+Relationships+Map_SMR+Consulting_Marta+Mobility.jpg MARTA Mobility (copy) - Stakeholder Map https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487601843640-Y7QHW6TPNU9J5Z99II2I/customer+journey+map.001.jpeg MARTA Mobility (copy) - Customer Journey Map + Pain Points https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487602164577-6SM4VZSUS2O9FA3U4K7A/Service+BluePrint_SMR+Consulting+BEFORE_Marta+Mobility.jpg MARTA Mobility (copy) - Service Blueprint The line of visibility breaks up actions that happen between the front and back of the house. The front of the house are actions the rider/passenger see or know about. https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487601837171-SBNDF25UDESU1ZSQHX38/businessmodelcanvas.jpg MARTA Mobility (copy) - Business Model Canvas for MARTA Mobility https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487601860803-5NBKNH8YKHFOVPOJKSWQ/opportunity+matrix.001.jpeg MARTA Mobility (copy) - Opportunity Matrix Highlights areas in the front and back of the house where improvement opportunities reside. The blue line breaks apart the line of visibility, where those opportunities are in relation to what riders/passengers can or cannot see. https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487601891691-OCXFG0DVEGF3LLOVM252/Scenarios_SMR+Consulting_Marta+Mobility.jpg MARTA Mobility (copy) - Future Scenarios Outlines the Probable, Plausible, Possible, and Preferred Futures of the MARTA Service through the narration of personas and scenarios. https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487689229806-EWO0GP7B34OK3A8N4JDJ/image-asset.png MARTA Mobility (copy) High fidelity wireframe designed in Sketch, interactions by POP https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487690057340-XYVMPLF06EA03LIZGXLW/image-asset.jpeg MARTA Mobility (copy) https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487689126351-BW4MMFMKQSBTCBK6D5TF/image-asset.jpeg MARTA Mobility (copy) Usability testing with public transit expert in the aging and disability space https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487689329903-L6F5BZZDOE2E8TT8SPTI/image-asset.png MARTA Mobility (copy) Low fidelity wireframe designed in Balsamiq https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487608508430-62ZHXBJEVD07PLXL4FYJ/image-asset.jpeg MARTA Mobility (copy) https://images.squarespace-cdn.com/content/v1/58726572ebbd1ae2e3ab4f07/1487691059628-5F6SEEUN9ESQT58UU5DP/pic2.png MARTA Mobility (copy)